Terms & Conditions
About UsThis web site is owned and operated by World of Wood Burners who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
World of Wood Burners T/A Bedfordshire Barbecue Centre Ltd
41a to 43 Tempsford Road
Phone: 01767 686660
Email: info [at] worldofwoodburners [dot] co [dot] uk
Company number: 8259945
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Mastercard and Debit cards via Sellerdeck Payments who are part of Credit Call one of the largest payment providers in the UK. We do not charge for any item until it is ready to ship*. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
*If paying via PayPal full payment will be taken at the time the order is placed.
**Please note that we will only accept PayPal payments from confirmed addresses, please ensure that your delivery and invoice address is confirmed in your PayPal account before making a purchase. If payment is made via PayPal with and un-confirmed address we will automatically review, refund and cancel the order, this is to protect both us and yourself from un-authorised use and card fraud.
Cookies are small files that may be placed by a web site on a users PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.
A recent (2011) change in EU regulations requires that consent must be obtained before using any cookie that is not strictly necessary for the functioning of the site. It is not yet clear how this will be interpreted in law. Our website software currently uses the following types of cookie:
Specifically excluded from the scope of the regulations:
ACTINIC_CART. Records the session file of the shopping cart.
Consent is obtained for the following cookies by agreement to the Terms and Conditions this is enforced in the checkout and orders can not be completed if the check box is not ticked, only then will the cookies load in order to complete the checkout process:
ACTINIC_BUSINESS. The login digest for logged in customers.
ACTINIC_CONTACT. Checkout 'Remember Me' function stores contact information to avoid the need for re-entering for subsequent orders.
Necessary for the correct functioning of the associated elements of the site:
ACTINI_REFERER. Returns the customer to the last page visited after completion of the checkout.
LAST_SECTION_URL. Used by the Back link on the Product Page, to return the visitor to the correct Section Page.
ACTINIC_RECENT. Records the image filename(s) for the Recently Viewed Products list, if enabled.
CART_CONTENT. Stores the cart value and item count for the shopping cart summary.
None of these four stores personal data. The first two expire on closing the browser. Expiry period of the second two is set for 24 hours.
At present there is no indication that the above cookies will be affected by the application of the new law. However we are monitoring the situation and will respond to any change that would negatively affect our website and your privacy.
Shipping And HandlingDelivery - Goods are priced in UK sterling. For delivery to any country outside the UK please telephone +44 (0) 1767 681694
Please see individual product details for current delivery times. Our parcel carriers deliver weekdays between 8am and 6pm. A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges. If a delivery attempt has been made the driver will try to leave a card saying so with instructions to call the local depot, please do as instructed and dont just ignore the card. If nobody is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field. We Offer free delivery for orders over £50 within the Mainland UK Only, *Excluding Scottish highlands, Island, Channel Island and Ireland etc.
UK Mainland Delivery:
Under £10.00 = £4.99
Under £50.00 = £5.99
Over £50.00 = Free
Saturday Surcharge - UK Mainland
Flat Rate of = £25.00
All Highland, Channel Island deliveries are subject to a delivery charge of:
Under £25.00 = £12.99 Delivery Charge
Over £25.00 = £25.00 Delivery Charge
All Ireland & N. Ireland deliveries are subject to a delivery charge of:
Under £25.00 = £15.00 Delivery Charge
Over £25.00 = £50.00 Delivery Charge
Please note that these charges are due to courier surcharges and are unfortunately not something we can build into our overall pricing structure, we do not make money on delivery charges.
Damaged or missing items must be reported within 24 hours. We will not be liable to you if a 'non-signature' service is requested, or written instructions are given to leave goods in a 'safe' location, and the goods are subsequently lost or damaged.
- We require a photo of the damages emailed to us at email@example.com
- Once photo evidence has been received we can organise a replacement for the damaged part.
Delivery ScheduleWe deliver your order right away. We will normally send your order to you in 2 business days .
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax ChargesVAT is charged on all orders at the current UK rate
Credit Card SecurityWe want you to feel confident and safe shopping with us online, therefore we have all our online transactions processed via Actinic Payments through CreditCall one of the UK's largest online payment processing merchants.
All transaction information passed between our site and the Actinic Payments Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our server from Actinic are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing our website passes to the Actinic Payments servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Through our Payment Service Provider we are able to accept most major Credit and Debit cards including. Visa, Mastercard, Delta, Visa Electron, Solo and UK Maestro.
Unfortunately at the moment we are not able to accept American Express.
GuaranteeWe guarantee your satisfaction. Should you encounter any problems, please do not hesitate to call us or email us if you prefer.
Please note that ALL items and accessories on our website are designed specifically and solely for use on or in barbecues, no accessories purchased from our site should be used in a domestic oven. We accept no responsibility for any damage caused by incorrect use of an item sold on this website.
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 01767 686660 (International +44 01767 686660) or fax us on or write to us at 41a to 43 Tempsford Road Sandy Beds SG19 2AF United Kingdom
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.